More than a half-century ago, CSP network and business management processes were manual (OAM&P). As CSPs have evolved over the years, so have the operations support systems (OSS) and business support systems (BSS) that address CSP business and network management needs. In recent years, the lines between OSS and BSS have become less clear, with much overlap. In addition, the roles in which OSS and BSS operate have expanded beyond traditional boundaries. As such, Stratecast now uses the term Operations, Orchestration, Data Analytics & Monetization (ODAM) to encompass both the traditional OSS and BSS functions and the new areas in which business and operations management must now work together, including virtualized networking and telecom data analysis.
Stratecast | Frost & Sullivan: ODAM Mission Statement
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Getting Customers to Answer: Using Caller Identity to Thwart the Avalanching Robocall Scourge
The automated, programmatic generation of telephone calls, robocalls, is an increasing threat that targets both fixed-line and mobile network customers. Robocall misuse is escalating despite control measures enacted by regulatory edicts, apps for mobile devices designed to filter such calls, and…
GDPR To Comply is a Given; Improving the Business is the Goal: SAP s Gigya Solutions Turn GDPR from Onerous to Advantageous
This insight provides an overview of GDPR, as companies that need to comply should by now be well aware of its implications. In addition, the report focuses on why it is best for companies to view this regulation less as a restriction on data usage, or a curtailing of legitimate customer…
Okta: Rebuilding the Perimeter through Identity: How Integration and Security Make Businesses More Successful
The business approach of San Francisco-based Identity and Access Management solutions supplier, Okta, can be characterized in a single word: straightforward. Okta s goal is to enable any organization to connect to any technology it needs in order to be successful. This report looks deeper into the…
Centrify: Taking Identity & Access to the Cloud with Zero Trust Security
This report looks at the reasons why IDaaS is a growing alternative to on-premises, licensed software for many enterprises; how one leading company in the IDaaS market Santa Clara, California-based Centrify is delivering on the potential of this new security option; and why enterprises are making…
Gaining Profitable Customer Value from the Internet of Things: A Playbook for Operationalizing the Connected World
The delivery process for IoT-based solutions is much more than connecting purpose-built devices to the internet. Yet, businesses and consumers focus on the outcomes from device-to-device interconnection, assuming that the appropriate levers of process automation combine adequately and affordably…
Global ODAM ’10 to Watch’ in 2018: Digital Transformation Means New Tools for New Business
The 10 ODAM companies that Stratecast has chosen as its ’10 to Watch’ in 2018 are focused on meeting critical business challenges and improving technology enablement functions. These companies are included in our list because they deliver innovative solutions that help CSPs transform operations,…
Preparing for 5G: Assure Tomorrow s Capabilities Today
Each new technology such as Network Functions Virtualization (NFV), Centralized Radio Access Network (C-RAN) and the emerging fronthaul network risks creating more instances of telecom s most persistent hurdle: operational silos. One company focusing on the challenge of providing end-to-end…
SailPoint: Keeping Identities Secure & Manageable with Smarter Governance, Best Practices, and Analytics
When considering the need for identity and access management (IAM) solutions, security comes first to mind, as it should. However, when deciding when, how, and with whom to invest in any identity-based software solutions, and how to justify the investment to the accounting department, there is…
Monetizing the Omni-Channel, Omni-Play Customer Experience: The Right Tools Address Complexity and Create Positive Results
This report looks deeper into the omni-channel customer experience, and explains why the transition from CSP to digital service provider (DSP) involves enhancing systems, modifying workflows, and redefining work center responsibilities. The report identifies how support of the omni-channel mindset…
Global CSP Financial Assurance 2017 Edition: Market Forecast, Market Share Analysis, and Supplier Assessment
This report assesses the 45 global suppliers Stratecast identified as offering Financial Assurance solutions to the global CSP market. The report discusses the importance of each part of the Financial Assurance domain. The directions these three pieces of the overall Financial Assurance market are…
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Case Studies
Challenge
One of the world’s largest technology firms wanted to play a more significant role in providing managed solutions to enterprise (Fortune 1000) customers, in partnership with service providers. The goal was to work with Stratecast Partners to determine how to leverage service providers as partners in providing managed solutions to enterprises.
Consulting Approach
The Stratecast analyst team, comprised of analysts specializing in service provider business models and alliances/partnerships, worked with the client to help it identify the short list of service providers worth considering as partners on the managed services front. Stratecast analysts also worked with the client to identify the optimal type of model to follow in developing and managing such a partnership.
The Stratecast analyst team worked with the client to identify what types of managed solutions to focus on, including both communications services and applications components. Stratecast analysts based these recommendations on knowledge of the evolving networking/IT requirements of enterprises, along with knowledge of the service providers’ key areas of focus.
Impact
The client selected the top three service providers with which to work on developing, marketing, and delivering managed solutions to enterprise customers. The client has now successfully forged relationships with these service providers and is working with them to jointly develop and market solutions targeting enterprise customers around the world.
Challenge
Despite success in providing solutions to other industry verticals, a multi-billion dollar technology firm had achieved limited success with communications service providers (CSPs). Stratecast Partners was tasked with helping the client develop a more detailed view of the CSP market. The goal was to better position the company to map its solution capabilities to the key business and technology requirements of the CSPs it was targeting.
Consulting Approach
The Stratecast analyst team, comprised of analysts specializing in service provider business models and OSS/BSS systems and processes, worked with the client to help it accurately predict (1) which CSPs would emerge as leading players, and (2) what their top priorities would be with regard to network/service evolution and operations support systems/business support systems (OSS/BSS). The analyst team then helped the client define the key components it would need to include in its solution for CSPs.
The Stratecast analyst team worked with the client to craft messaging that conveyed the merits of the company’s solution for CSPs. Stratecast helped the client identify the key aspects of the solution to highlight, and helped the client define which aspects of the CSP’s business would be positively impacted.
Impact
The client began conveying this message and value proposition to CSPs around the world, and has established itself as a leading player in helping service providers optimize their networks, systems, and processes.
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